Privacy Policy

Team Removals Australia PTY Ltd (ABN 60 627 083 416) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website teamremovals.com.au or engaging our services, you consent to the practices described in this policy.

1. INFORMATION WE COLLECT

We may collect the following types of personal information:

• Identity information: your name.
• Contact information: email address, phone number, pickup and delivery addresses.
• Move details: preferred moving date, type of move (house, office, single item), floor level, and any additional details you provide about your move.
• Usage data: pages visited, time spent on pages, browser type, device type, IP address and referring URL, collected automatically via Google Analytics.

We do not collect sensitive information such as health records, racial or ethnic origin, political opinions, or criminal records.

2. HOW WE COLLECT INFORMATION

We collect personal information:

• Directly from you when you fill in a quote request form, contact us by phone or email, or use our online booking system.
• Automatically through cookies and Google Analytics when you browse our website.
• From third parties such as our partner companies, only where you have given consent.

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

• Provide you with a moving quote and arrange your removal, packing, cleaning or storage services.
• Communicate with you about your booking, including confirmations and scheduling updates.
• Improve our website, services and customer experience.
• Comply with legal obligations and resolve any disputes.
• Send you promotional information about our services, only where you have opted in or where permitted by law. You may opt out at any time.

4. DISCLOSURE OF YOUR INFORMATION

We may share your personal information with:

• Our moving crews and subcontractors to carry out your requested services.
• Our partner companies as listed on our Partner Companies page, where relevant to fulfilling your service.
• IT service providers who host our website and manage our systems.
• Government or regulatory bodies where required by Australian law.

We do not sell, rent or trade your personal information to any third parties for marketing purposes.

5. COOKIES AND TRACKING

Our website uses cookies and Google Analytics to understand how visitors interact with our site. This data is anonymised and used solely to improve user experience. You can control cookie preferences through your browser settings. Disabling cookies may affect some functionality of our website.

6. DATA STORAGE AND SECURITY

We store your personal information securely using industry-standard measures including:

• SSL/TLS encryption on all web traffic (HTTPS).
• Access controls limiting who within our organisation can view your data.
• Regular security reviews of our website and hosting infrastructure.

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Quote requests that do not result in a booking are retained for up to 12 months and then securely deleted.

8. YOUR RIGHTS

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate, incomplete or out-of-date information.
• Request deletion of your personal information, subject to legal obligations.
• Opt out of receiving marketing communications at any time.
• Make a complaint if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, contact us using the details below.

9. THIRD-PARTY LINKS

Our website may contain links to external websites such as our social media pages, Google Business Profile, and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. COMPLAINTS

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: info@teamremovals.com.au
• Phone: 1300 931 542
• Website: teamremovals.com.au/contact-us