FAQs – Team Removals Australia | Your Moving Questions Answered

Just fill in the quote form on our website. Tell us where you’re moving from and to, when you’d like to move and what you’re taking. Mention any stairs, tricky access or big furniture as well. The more we know upfront, the more accurately we can quote.

You’re looking at roughly $140–$160 per hour for a two-bedroom move. That’s a guide, not a fixed price for the whole job. How much you’ve got, the distance and how easy it is to get in and out of both places will affect the total.

A four-bedroom move is usually around $180–$190 per hour. Some homes have a lot more packed into them than others, so we’ll need a few details before quoting. A furniture list and a heads-up about access will help us work it out.

No. We’ll explain the rate and any applicable charges when we quote. Just give us the full picture when booking—finding extra furniture or an unmentioned flight of stairs on the day can change the amount of work involved and the final bill.

Depending on your booking, there may be charges for stairs, heavy items, packing materials, tolls, extra trips, fuel or travel time. These aren’t all added to every move; it comes down to the job and what your quote includes.
For hourly jobs, extra time is billed in half-hour blocks. EFTPOS or card-machine payments also attract a 2% surcharge. Ask us about anything you’re unsure of before confirming.

Send through your details or give us a call. We’ll check availability, talk through the job and give you a quote. Once you’re ready to book, we’ll explain the deposit and what you need to do to lock it in. Please read the terms and conditions before going ahead.

That’s fine—you can still get in touch. Give us your likely dates and whatever moving details you have, and we’ll see what we can work out. Once you know the date, let us know so we can check availability. A quote on its own doesn’t hold a truck.

Yes, we do weekend moves. Those spots tend to fill up, so try to book a couple of weeks ahead. If you need something sooner, call us, and we’ll check the diary.

We do, provided we’ve got a truck and crew available. Call us as soon as you can and tell us what needs moving and where it’s going. We’ll let you know whether we can fit you in.

If you’ve only received a quote, let us know what’s changed, and we can review it before you book.
Once the booking is confirmed, you can’t simply swap the address under the same booking. You’ll need to speak with our office about the separate process. A different address or other changes may affect the price and availability, so please don’t leave it until moving day.

Give us as much notice as you can. The current cancellation terms say:

Between 24 and 48 hours before the move, a $150 fee applies.
Between 12 and 24 hours before the move, or on the same day, the minimum job charge applies.
If you cancel on the moving date, your deposit is forfeited and applied as the cancellation fee.

Deposits are described as non-refundable, subject to the cancellation policy. If you’re cancelling or postponing, speak with our office to check what applies to your booking.

Yes—from a few pieces to the furniture in a whole home or office. Tell us what you’ve got, especially if there’s a large sofa, heavy cabinet or anything awkward to carry. We need to know about those pieces before turning up so we can plan the job properly.

Yes, we can help move antiques and other delicate pieces. Let us know what you have when booking, and send through a few photos if you can. Point out any loose parts, existing damage or areas that need extra care so we can discuss suitable packing and handling before moving day.

Yes. We can help with a few things you’d rather not pack yourself or take care of the packing for the whole home. We also supply boxes, bubble wrap, tape and protective wrapping.
Let us know when you book, though. Packing needs to be arranged separately, and packing materials cost extra.

Yes, we can help with that. Let us know which beds, tables or other pieces need taking apart so we can allow enough time and bring suitable tools. Keep any assembly instructions and special fittings handy—they can save a fair bit of fiddling around.

We bring moving trolleys, furniture blankets and straps to help handle your belongings and secure them in the truck. Other wrapping or lifting equipment depends on what the job needs. If you’ve got something particularly heavy or awkward, tell us beforehand rather than waiting until we arrive.

Yes, we handle business relocations too. That includes desks, chairs, filing cabinets, computers and other workplace items. Talk us through what’s moving, your preferred schedule and any building restrictions. We can also discuss packing and storage if you need them.

Start with parking and access. If you’re in an apartment, check with the building manager about reserving the lift, moving times and where the truck can park. Then work through these basics:

Have your boxes packed and labelled, unless we’re doing the packing.
Clear a path through hallways and doorways.
Tell us about stairs, tight entrances or a long walk from the truck.
Keep keys, medication, documents and valuables somewhere separate.
Have someone available at both properties to let us in and show us where things go.

Before we leave, take a quick look through every room, cupboard and storage area for anything left behind.

Have them switched off, disconnected and ready to move before we arrive. For your fridge or freezer, take the food out, unplug it and leave enough time for it to defrost—generally at least 24 hours. Dry it out and pack loose shelves separately. For the washing machine, turn off the water, disconnect and drain the hoses, and secure the cords. Fit transit bolts or transport restraints if the manufacturer requires them. For TVs and other electronics, pack the cables together and label them so you’re not guessing at the other end. Original boxes are handy if you still have them; otherwise, use suitable protective packaging. Check your appliance manual for any specific moving instructions, including when it’s safe to switch the fridge back on.

Please take those with you. Jewellery, cash, passports, important paperwork and other personal valuables shouldn’t go in the moving load. Put them in a separate bag before packing starts, so they don’t get mixed in with everything else.

No, we don’t transport pets. Arrange for them to travel with you or use a pet transport service. It’s also worth keeping them in a secure, quiet spot while we load—there’ll be open doors and people coming and going.

Yes. We don’t carry hazardous goods such as flammable liquids, explosives, corrosive substances or dangerous chemicals. Don’t tuck them into a box with your other belongings. If you’re not sure about an item, ask us before packing it.

No. We don’t provide goods-in-transit insurance or insurance cover for your belongings. If you’d like cover for the move, you’ll need to arrange your own policy beforehand. Our crew takes care with your things, but that isn’t the same as having insurance.

Tell the crew as soon as you notice it, preferably before they leave, and follow up with our office in writing. Take photos if you can and keep your booking paperwork handy. If you only spot the damage after we’ve gone, contact us promptly. We’ll assess the matter in line with the applicable terms and conditions.